FAQs

▶️ HOW MUCH DO YOUR COOKIES COST?
Prices vary depending on size, detail, intricacy & complexity of your design, and start at $48.00 per dozen plus tax.  We often run flat rate specials and holiday promotions, so check our website and social media often, or better yet…join our email list!

▶️ PAYMENT
You pay, I bake.  Payment is required up front so I can source our cute cutters, spectacular sprinkles, and perfect packaging.  Your payment reserves your pick-up date too!  Win-win for all of us!!

▶️ YOUR COOKIES LOOK GOOD, BUT DO THEY TASTE GOOD TOO?
So glad you asked!  YES!  Our cookies are made using only high quality ingredients including real butter, flour, sugar and eggs.  

Our team is constantly testing and trying new flavor combinations to ensure innovation and originality!

Also, NO FROZEN STUFF HERE!  This ain’t no COSTCO or grocery store cookie shop!  So, YES!  They do taste as good as they look!

DO YOU SELL READY-MADE COOKIES OR “BASIC”/SIMPLE COOKIES?
We are a CUSTOM COOKIE BAKERY, and we work closely with you to make sure each “show stopping” set is unique and reflects the recipient’s personality and sense of style. 

It is VERY RARE that we have grab-and-go cookies available.  If we do, it will be a holiday promotion that is advertised on our Instagram and Facebook pages! OR, you can join our email list for updates here!

DO YOU MAKE GLUTEN-FREE OR DIETARY COOKIES?
Yes, we offer Gluten-Free cookies.  Unfortunately, at this time we do not offer sugar free cookies simply because we have not found recipes that we think are as amazing as our regular cookies.  Sorry, but maybe some time in the future.

DO YOU DELIVER?
Yes, we deliver within 30 miles of our bakery.  We are located in Lake in the Hills if you would like to arrange a free pick up (by appointment only).

*Minimum order for delivery is $100. Price of delivery is based on location. You can CONTACT US with details regarding your event and we can send you a quote.

DO YOU SHIP YOUR COOKIES?
YES!  We do ship, anywhere.  You can CONTACT US with details regarding your event and we can send you a quote.

HOW CAN I ORDER COOKIES?
The best way to place an order is to fill out the form HERE!  We’ll need ALL the details regarding your event in order to provide you with a quote.  (Date, time, theme, colors, amount of cookies needed, and any ideas or pictures you have for reference.)

HOW LONG WILL IT TAKE FOR YOU TO GET BACK TO ME?
We will review your submission and get back to you within 24 hours during business hours (M-F 9a-5p and Sat 10a-6p CST).  If you do not get a response after this time, feel free to followup at any time with tracy@sugarbeez.com

HOW EARLY SHOULD I PLACE MY ORDER? 
A cookie order should be placed as soon as you have finalized all the details of your event (colors, theme, design, amount of guests, etc.).  Since we are usually booked a few weeks (or sometimes months) in advance, we do encourage early ordering. (2-4 weeks advance notice is recommended, but we’re be happy to fit you in whenever our schedule permits). 

2-4 WEEKS!? ARE YOU CRAZY!?
Trust us, we are IN BUSINESS to help serve as many customers as humanly possible.  HOWEVER:  We ARE HUMANS, and there are only so many hours in the day.   We specialize in over-the-top EDIBLE ART!  So generally speaking, people who book with us are usually planning parties/events well ahead of time!  (NOT at the last minute.) 

We love you, and would be HONORED to create cookies for you.  But don’t be mad at us if you wait until the last minute, or want a “SIMPLE DESIGN”, because we’re booked.  We take all the orders we can fit into our production schedule. 

DONATION REQUEST POLICY 
*Due to the overwhelming amount of donation requests we receive on a daily basis, we ask that all requests be submitted via email to hello@sugarbeez.com.  Please include a letter explaining what charity you represent, what the cookies will be used for, and your non-profit tax ID number.  Please understand that we are unable to fulfill ALL requests, but we do the best that we can.

IS A DEPOSIT REQUIRED TO PLACE AN ORDER?  
Yes. We require a non-refundable 50% deposit to book your order.  If your balance is not paid IN FULL one week prior to your event, you forfeit your deposit, and risk not being accommodated.  You may also pay in full, and 50% of a full payment will be considered the non-refundable.

WHY IS IT NON-REFUNDABLE?
Because remember when we told you we BOOK UP often?  Well there would be NO WAY for us to go back and get all of the customers we told NO to backfill YOUR SPOT if you decide to cancel your order. Your deposit ensures availability FOR YOU and we manage our entire team and production schedule based on YOUR ORDER once you book it.

BOOKING
After we discuss the details of your event and decide on a design that you like, if you are interested in booking and would like to proceed, we would require a non-refundable 50% deposit to secure your date.  The remaining balance must be paid in full one week prior to your event.  The balance and deposit are NON-REFUNDABLE and NON-TRANSFERABLE, meaning you can NOT cancel one date and then change it for another.

WHAT FORMS OF PAYMENTS DO YOU ACCEPT?
We accept all credit cards and cash, no checks.  For your protection, we do NOT process credit card orders over the phone.  However, for your convenience, we can email you an invoice for you to pay online.

WHAT IS YOUR REFUND / CANCELLATION POLICY?
A non-refundable deposit of 50% is due upon order placement.  Balance is due in full one week prior to your event.  If an order is not picked up on the day of delivery or delivery is denied, the client is still responsible for the full balance of the order.  We will make every attempt to contact you in the event of a missed pickup or denied delivery.  If a cancellation is made less than one week prior to your event, the balance is still due in full.  *Please understand that when you book an order, we decline other orders.  If you cancel, that could result in hundreds of dollars lost, just to accommodate your order (obviously, whether you cancel or not).

IN THE EVENT OF CANCELLATION:
1.  All requests for cancellation must be made in writing.
2.  If a cancellation is received, your deposit will not be refundable.
3.  If a cancellation is received less than one week prior to the promised delivery/pickup date, the full balance is still the client’s responsibility.

 We hope that we’ve answered all your questions!  If we’ve missed anything, drop us a line at tracy@sugarbeez.com!

 If you’re ready to book, click here and tell us all about your event!

Either way, THANK YOU from the bottom of our hearts for even CONSIDERING Sugar Beez!  To say THANK YOU, join our mailing list here and we’ll send you a FREE SWEET DEAL straight to your inbox!

We hope to serve you soon!

Sweetly,
Team Sugar Beez